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Welcome to the SolaTravel.com help section.



What should I do if an airline declares bankrupcy?

Hopefully there will not be any more airline bankruptcies. but it has to be recognized that they might occur at any time.

If an airline declares bankruptcy:

  1. It is not obligated to carry you or to refund tickets issued before the bankruptcy.
  2. Travel agents are not allowed to refund tickets on airlines which have declared bankruptcy. Money given to a travel agent immediately becomes the property of the airlines. and the travel agent is required by law to comply with the airlines orders.
  3. There are travel insurance plans for passengers to protect them in case of airline bankruptcies.

We offer travel insurance packages to protect you against airline bankruptcies.



Why are there different fares on the same airline?
Since we get consolidator fares from most of the airlines we offer, some of our fares may be restricted by rules some of our customers not like and vice versa. We decided its best to list all our fares (including regular fares) so you the customer have the choice to choose what you prefer.






Please contact us.
Please contact us if you want a particular topic covered.


What time should I Check-in?
We recoment the following check-in times:

Domestic flights: 2 Hours prior to departure time. International: 3 Hours prior to departure time on your tickets.

For international flights, we recomend you check with your airline at least 72hrs before departure.


How much baggage am I allowed to take with me?
Most international airlines allow a maximum 2 baggages based on your class. Some airlines allow up to 3 baggages for business class.


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